On a recently conducted survey we found that 96% of our customers scored the personal service that they received from Ideal Cruising staff to be very good. We are proud of these figures but naturally we would like to find out what happened to the other 4%. We aim to give exceptionally high levels of customer service from the moment you call us with a cruise enquiry, right up until you board your cruise. But we hope to go beyond just good customer service, for us it’s all about tailoring a cruise to meet your unique personal needs and preferences.
Firstly your money is 100% safe. Ideal Cruising is a trading name of Low Cost Holidays Ltd, which is part of the Low Cost Travel group, which is one of the UK’s largest independently owned travel groups. We are also a member of ABTA our membership number is L8075. We hold an ATOL licence ourselves and our ATOL number is 6516. We are fully bonded according to ABTA’s rules and by the ABTA’s code of conduct, so that we can provide you with the peace of mind that your holiday money is completely safe at all times. Please read all about our Secure Booking System when making your bookings on line.
We always endeavour to go out of our way to find you the very best deal on offer and promote these on the homepage of our website. Please look in our Cruise Deals section and also under Ideal recommends. Also take at look at our Price Promise, which explains how we always ensure that you are getting the very best deal.
We have won over 20 Cruise Industry Awards in the past 5 years. You don’t have to only take our word for the fact that we know cruising, or that we know how to deliver great personal service when finding the best cruise for all our customers. Details of all our awards can be seen by clicking here.
Or please read a selection of our customer’s testimonials by clicking here.
As we have the advantage of not being affiliated to just one cruise line, we can offer you the best independent and impartial advice. Other travel agents are usually under instruction to sell their parent company’s holidays, which may not always suit your needs. On our website we now feature over 7000 cruise holidays, giving you the very best of cruise holidays. If you are not sure what cruise holiday you want, then that is what we are here for. Please call us and speak to one of our highly trained and cruise passionate members of staff, who will help you find the ideal cruise package that best suits you.